Customer Service Specialist (Hybrid) - eCommerce Support

Join enablesGROUP, a dynamic leader in eCommerce solutions, as a Customer Service Specialist (Hybrid) and become the voice of our brand in Bali, Indonesia. In this role, you’ll play a pivotal part in delivering exceptional customer experiences, resolving inquiries, and ensuring our customers feel valued and supported. This is a hybrid position, offering the flexibility to work from home two days a week while being part of our vibrant office environment in Bali. You’ll be using tools like Zendesk, Intercom, and Freshdesk to manage customer interactions efficiently.

At enablesGROUP, we’re committed to innovation and growth, and we believe that our people are our greatest asset. As a Customer Service Specialist, you’ll have the opportunity to develop your skills, learn from industry experts, and contribute to our mission of providing top-notch eCommerce solutions. Our team is passionate about what we do, and we’re looking for someone who shares that same enthusiasm.

If you’re a customer service professional with a passion for eCommerce and a desire to make a difference, we’d love to hear from you. Join us in Bali and be part of a team that’s shaping the future of eCommerce.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through various channels, including email, live chat, and phone.
• Resolve customer inquiries and complaints efficiently and professionally.
• Use CRM tools like Zendesk, Intercom, and Freshdesk to manage and track customer interactions.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the eCommerce industry.
• Strong communication and interpersonal skills.
• Proficiency in using CRM tools like Zendesk, Intercom, or Freshdesk.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving and multitasking skills.
• Fluency in English, both written and spoken.
• Ability to work in a hybrid model, with two days in the office and two days working from home.

🛠️ Keahlian

Lowongan Terkait