Lead Front Desk Receptionist

Salon Dewi Medical Center is looking for a dynamic and experienced Lead Front Desk Receptionist to join our team in Palembang. This role is crucial for ensuring smooth operations and excellent customer service. As the Lead, you will be responsible for managing the front desk team and maintaining the highest standards of service.

We offer a competitive salary and a collaborative work environment. If you are passionate about customer service and have a strong leadership background, we would love to hear from you.

Join us and be part of a team that values professionalism and excellence.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Managing the front desk team to ensure high levels of customer service.
• Handling patient inquiries and appointments efficiently.
• Coordinating with various departments to ensure smooth operations.
• Maintaining accurate records and reports.
• Ensuring compliance with hospital policies and procedures.
• Providing exceptional customer service to patients and visitors.
• Leading team meetings and training sessions.
• Resolving customer complaints and issues promptly.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• Minimum of 5 years of experience in front desk receptionist roles, preferably in a medical or hospitality setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using computer software and medical records systems.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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