Assortment & Seller Onboarding Lead (Retail) - Indonesia

Join Lazada, Southeast Asia’s leading eCommerce platform, as an Assortment & Seller Onboarding Lead (Retail) in Indonesia. In this dynamic role, you will drive the strategic design and execution of onboarding processes for new sellers and SKUs entering our Retail platform. As part of our high-performing team, you will work closely with cross-functional teams to ensure a seamless and efficient onboarding experience for our sellers, while also contributing to the growth and success of our Retail business.

Lazada is a global eCommerce giant with a strong presence in Indonesia, offering millions of products across various categories. With a team of dedicated professionals, we are committed to providing an exceptional shopping experience for our customers. In this role, you will have the opportunity to make a tangible impact on our business, while also benefiting from a supportive and collaborative work environment.

As an Assortment & Seller Onboarding Lead (Retail), you will be responsible for managing the entire onboarding process for new sellers and SKUs. You will work closely with our Seller Success, Marketing, and Logistics teams to ensure that our sellers meet our quality and compliance standards. You will also be responsible for developing and implementing best practices for onboarding, as well as analyzing data to identify areas for improvement.

📋 Tanggung Jawab Pekerjaan

• Manage the end-to-end onboarding process for new sellers and SKUs, ensuring a seamless and efficient experience.
• Work closely with cross-functional teams, including Seller Success, Marketing, and Logistics, to ensure that our sellers meet our quality and compliance standards.
• Develop and implement best practices for onboarding, including documentation, training materials, and process improvements.
• Analyze data and metrics to identify areas for improvement and make data-driven decisions.
• Collaborate with the Retail team to ensure that our onboarding processes align with our business goals and objectives.
• Provide training and support to our sellers, helping them to succeed on our platform.
• Stay up-to-date with industry trends and best practices, and apply this knowledge to our onboarding processes.
• Manage and mentor a team of onboarding coordinators, providing guidance and support as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in a similar role, preferably in the eCommerce industry.
• Strong understanding of eCommerce business models and processes.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving skills.
• Fluency in English and Bahasa Indonesia.
• Experience with onboarding software and tools, such as Salesforce, HubSpot, or similar.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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